Privacy Policy

Last Updated: [Enter Today's Date]

This Privacy Policy describes how ("Radar," "we," "us," or "our") collects, uses, and discloses your information in connection with your use of our website, our mobile application ("Radar App"), and our smart home devices (collectively, "Services"). We are committed to protecting your personal data in compliance with India's Digital Personal Data Protection Act, 2023.

1. Data We Collect (Our Role as Data Fiduciary)

We collect only the information necessary to provide and improve our Services. By using our Services, you consent to the collection of the following data:

• Personal Information: Name, shipping address, email address, phone number, and billing information you provide when placing an order.
• Account Information: Your username, password, and preferences when you create an account on the Radar App.
• Device & Usage Data: Information related to your Radar devices, such as device model (SKU), status (on/off), sensor data (e.g., motion detected, temperature/humidity readings), and settings you configure in the Radar App. This data is essential for the functionality of the device.
• Technical Information: IP address, browser type, and operating system when you visit our website.

2. Purpose of Data Collection and Use

We collect and process your data for specific, explicit, and legitimate purposes:

• To Fulfill Your Orders: To process payments, ship products, and manage your purchase.
• To Provide and Maintain Services: To enable the core functionality of your smart devices and the Radar App.
• For Customer Support: To communicate with you regarding your orders, technical issues, or other inquiries.
• For Improvement & Security: To analyze usage patterns to improve our products, prevent fraud, and ensure the security of our Services.
• For Marketing (with Consent): To send you newsletters or promotional offers, from which you can opt-out at any time.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share your data in the following circumstances:

• With Service Providers (Data Processors): We share data with trusted partners for functions like payment processing, shipping, and cloud hosting. These partners are legally bound to protect your data.
• For Legal Compliance: We may disclose data if required by law or in response to a valid legal request from government authorities.

4. Data Security

We implement reasonable security practices and procedures, including technical and administrative safeguards, to protect your personal data from unauthorized access, use, or disclosure.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable laws.

6. Your Rights as a Data Principal

Under Indian law, you have the following rights regarding your personal data:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You can request to correct inaccurate data or erase data that is no longer necessary.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time. Note that this may affect the functionality of our Services.
• Right to Grievance Redressal: You have the right to lodge a complaint with our Grievance Officer.

To exercise these rights, please contact us at roms@radarglobalsynergy.com.

7. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the name and contact details of the Grievance Officer are provided below:

Name: Anjali
Designation: Grievance Officer
Email: roms@radarglobalsynergy.com
Address:

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.